A collection of articles and thoughts on Marketing and Strategy — Laurent Bouty

Resources for Course on Customer Experience

Resources for Course on Customer Experience

List of resources (books, articles, video, website) that I recommend you to visit if you are interested in the Customer Experience topic. I am using these resources during my classes @SolvayBrusselsSchool and during workshops.

Marketers, You Should Unlock The Next Decade

As CMOs gain more power in the boardroom — and over technology spend — it will be critical that they understand the factors that drive success.

Marketing Canvas - Job To Be Done

Marketing Canvas - Job To Be Done

Unlock success in marketing with a deeper understanding of the 'Job to be Done' concept. Explore its principles, application, evaluation, and a real-world Green Clean use case.